IMPORTANT
INFORMATION ABOUT THE PROPERTY
There are two dogs on site – Molly (mum) and Wendy (daughter). Both dogs are happy and friendly and rarely bother guests. A childproof fence can be closed on the verandah to keep guests’ children ‘in’ and the dogs ‘out’ if required.
Unlimited internet Wifi is available free of charge at the cottages. The internet is generally available but we cannot guarantee its availability.
Mobile telephone reception is not guaranteed at Uralba. Reception depends on your phone and service provider. For example, Telstra works for most people, but there may not be reception with Optus. We have a landline at the host cottage you are welcome to use if you need to make a call and cannot get reception.
Internet television is provided via Telstra TV. Services such as Netflix, Stan, Kayo and other typical ‘free-to-air’ TV.
As the power is drawn from solar, we would ask you to be conscious of not wasting power. Please do not use electrical appliances such as hairdryers or electric shavers without checking first. Sleep apnea machines typically work without any problem, but due to the power source, it is best to check with us to ensure reliability can be guaranteed in advance.
Please do not smoke in the Cottages. Smoking is permitted anywhere outside, including the verandah, but please use ashtrays provided to dispose of butts.
TERMS AND CONDITIONS
Reservation Policy
· A deposit of $100 is required to secure the booking. Full payment is required on arrival. We can accept payment by direct bank deposit or Visa, Mastercard and Amex cards.
Check-in and Check-out
· Check-in from 2 pm on day of arrival. Check-out before 10 am on day of departure. Early check-in or late check-out may be may be possible, depending on availability.
Cancellation Policy
· All cancellations must be made by email to be valid. Please email info@uralbaecocottages.com or text 0407861383
· Cancellations more than 14 days before booking, received by Uralba Eco Cottages will receive 100% refund of deposit paid.
· Cancellation between 13 and 7 days prior to booking will receive credit for all money paid.
· Cancellation less than 7 days prior to booking will relinquish deposit.
Questions?
If you have any questions about any aspect of your stay with us, please email Julie on info@uralbaecocottages.com and we will endeavour to assist you.
~ We look forward to your visit ~